Why Is My Mobile Data Slow or Not Working?
There are several reasons why your Firsty eSIM data might not be working or running slower than expected. Some of the most common causes include:
🔹 Weak network coverage – Your current location may have poor signal strength.
🔹 Network congestion – The network may be overloaded with too many users at the same time.
🔹 APN settings issue – Your phone may not be configured correctly for Firsty’s network.
🔹 Data roaming is off – Firsty eSIM requires Data Roaming to be enabled.
🔹 Incorrect network selection – Your phone may be connected to a weaker network.
🔹 Exceeded data limits – Your Firsty Fast plan may have run out of high-speed data.
The good news is that most of these issues can be fixed quickly by following the troubleshooting steps below.
How to Fix Slow or Non-Working Mobile Data
1. Check Your Signal Strength
If you're in an area with low network coverage, your mobile data may be slow or not work at all.
📌 How to check signal strength:
Look at the signal bars on your phone.
Try moving to a different location (indoors vs. outdoors).
💡 If the signal is weak, your phone may struggle to maintain a fast connection.
2. Enable Data Roaming (Required for Firsty eSIM)
Firsty eSIM relies on Data Roaming to connect to mobile networks. If it's OFF, your connection won’t work properly.
📌 How to enable Data Roaming:
iPhone: Go to Settings > Cellular > Cellular Data Options > Turn ON Data Roaming.
Android: Go to Settings > Network & Internet > SIMs > Turn ON Data Roaming.
💡 If Data Roaming is off, your eSIM will not function properly.
3. Toggle Airplane Mode ON and OFF
A quick way to reset your network connection is by using Airplane Mode.
📌 Steps:
Open Settings on your phone.
Turn Airplane Mode ON and wait 10 seconds.
Turn Airplane Mode OFF and check your connection.
💡 This forces your phone to reconnect to the best available network.
4. Manually Select a Different Network
If your Firsty eSIM supports multiple networks, you may need to switch to a stronger network in your area.
📌 How to manually select a network:
iPhone: Go to Settings > Cellular > Network Selection > Turn OFF Automatic and choose another available network.
Android: Go to Settings > Network & Internet > Mobile Network > Select Network Manually.
💡 If one network is congested, switching to another may improve speeds.
5. Reset Network Settings
If you still experience slow or no data, resetting your network settings can fix the issue.
📌 How to reset network settings:
iPhone:
Go to Settings > General > Transfer or Reset iPhone.
Tap Reset > Reset Network Settings.
Android:
Go to Settings > System > Reset Options.
Select Reset WiFi, Mobile & Bluetooth.
⚠ This will reset WiFi passwords and network settings but won’t delete your eSIM.
6. Check Your Firsty Plan and Data Balance
If you’re using Firsty Fast, you may have used up your high-speed data.
📌 How to check your data balance:
Open the Firsty App.
Go to the Support Section.
Check your remaining data balance and validity.
💡 If your data is used up, you can buy a top-up directly in the Firsty App to restore full-speed access.
Still Experiencing Slow Data? Contact Firsty Support
If you’ve tried all the steps above and your mobile data is still slow or not working, contact Firsty Support for assistance.
📌 How to Contact Firsty Support:
Open the Firsty App and go to the Support Section.
Choose Live Chat or Email Support.
💡 Our 24/7 multilingual support team is available to help resolve your issue.
Final Thoughts
Slow or non-working mobile data is usually caused by network issues, incorrect settings, or a used-up data plan. By following the troubleshooting steps above, you can restore your connection and enjoy high-speed mobile data with your Firsty eSIM.
With Firsty, staying connected should be effortless—no physical SIM cards, just seamless global connectivity! 🚀
