Last Updated: March 2025
These Terms and Conditions constitute a legally binding agreement ("Agreement") made between you and Bamboo Connected BV ("Firsty"), governing your access to and use of our mobile application (the "Application").
By accessing the Application, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you must discontinue use of the Application immediately.
We reserve the right to modify these Terms and Conditions at any time. Customers will be notified of updates through the "Last Updated" date or other appropriate means.
1. Definitions
To enhance clarity, the following terms are defined:
Service: The prepaid data roaming bundles provided via eSIM technology.
Partner: A third-party entity authorized to resell Firsty services.
Agent: An intermediary facilitating Firsty services to customers.
Data Plan: Prepaid mobile data packages offered through the Firsty Application.
Business Client: Any company or entity engaging with Firsty under a business-to-business agreement.
2. Mobile Data via eSIM Technology
Bamboo Connected BV, headquartered in the Netherlands, provides prepaid data plans via eSIM technology. Firsty may distribute services through Partners or Agents.
3. Registration & Activation
Customers must register via the Firsty Application or authorized Partners/Agents.
Required information includes First and Last Name, along with a verifiable email or phone number.
Customers must use an unlocked, eSIM-compatible device.
The Firsty eSIM and Application download are free but require a stable internet connection.
4. Refund & Cancellation Policy
4.1 Right to Withdraw
Customers have the right to withdraw from the Agreement of Terms and Conditions within 14 calendar days from the acceptance date.
If any data from a paying plan has been consumed, refunds will be partial and pro rata.
4.2 Refund Guidelines
Refund requests must be made within 30 days of purchase if activation fails despite troubleshooting efforts.
Cooperation from the customer is required for troubleshooting before a refund is granted.
Once an eSIM is activated and data used, no refund will be provided.
Refunds will be processed within 14 business days of approval.
Refunds are not issued for accidental purchases or unused data after the plan’s expiration.
Firsty reserves the right to refuse refunds in cases of suspected fraud or violation of these Terms.
5. Fair Use & Service Limitations
5.1 Fair Usage Policy
Firsty enforces a Fair Use Policy for Firsty Fast users. Customers receive high-speed data up to the specified daily allowance, after which speeds may be reduced.
The Fair Use Policy varies by country and is specified during checkout.
5.2 Service Availability
Firsty strives to ensure continuous service but relies on external providers for network availability.
Customers acknowledge that Firsty is not liable for network failures, maintenance, or interruptions beyond its control.
Service may be temporarily restricted for maintenance, improvements, or upgrades.
5.3 Prohibited Usage
Customers must not use Firsty services for:
Unauthorized commercial resale.
Excessive bandwidth consumption beyond normal personal use.
Fraudulent activities, including exploiting promotions and referrals.
Firsty reserves the right to suspend or terminate accounts found in violation of these restrictions.
6. Privacy Policy & Data Protection
6.1 Data Collection
We collect and process the following types of personal data:
Name, email, country of residence, and phone number.
Payment details for transaction processing.
Device and connection information (IP address, device type, and usage data).
6.2 Use of Personal Data
Your data is used to:
Provide and manage services efficiently.
Improve user experience and optimize network performance.
Prevent fraudulent activities and ensure compliance with regulations.
6.3 Third-Party Sharing
We may share data with telecommunication providers, payment processors, and regulatory authorities where necessary.
Data shared with external entities is protected under strict confidentiality agreements.
6.4 Data Retention & Deletion
Personal data is stored only as long as necessary to provide services or comply with legal obligations.
Communication data is retained for up to 12 months.
Customers may request account and data deletion by emailing support@firsty.app, but account deletion can only be processed after a minimum period of 3 months from registration to prevent misuse.
7. Business-to-Business (B2B) Agreements
All business clients will enter into personalized agreements based on their partnership type and the specific terms agreed upon with Firsty.
These agreements will outline pricing, service conditions, and any unique requirements tailored to the business relationship.
In case of any discrepancies between this Agreement and a business client’s personalized contract, the terms of the personalized agreement shall prevail.
8. Intellectual Property & Legal Compliance
The Firsty Application and all related intellectual property (logos, software, branding) remain the property of Firsty and its licensors.
Customers may not modify, reverse-engineer, or distribute the application or its content.
These Terms are governed by the laws of the Netherlands, and any disputes will be handled in Amsterdam courts.
9. Terms & Conditions for Firsty's Refer A Friend Program
9.1 Entry/Eligibility
The Referrer: Must create or already have an account on Firsty.
The Referred Friend: Must be new (after October 18th) to Firsty and create an account, applying the referral code at checkout on their first purchase.
9.2 Referral Procedure
The Firsty user must obtain their unique referral code from the app.
The Referrer shares their unique referral code with the Referred Friend.
The Referred Friend must use the referral code when completing their first purchase.
After a successful referral, the Referrer will receive a reward in the profile section.
9.3 Referred Friend Discount Details
The discount applies to any purchase of at least €4.
Valid for the first purchase only.
Cannot be combined with other promotions.
9.4 Referrer Reward Details
The Referrer receives reward credit for every successful referral.
The reward is reflected in the profile reward section.
Credits cannot be transferred, negotiated, or exchanged for cash.
Can only be used in the Firsty app.
9.5 Cancellations/Refunds
Firsty reserves the right to cancel or modify orders, or revoke the promotion in cases of:
Suspicious or fraudulent purchasing activity.
Promotion abuse (e.g., multiple accounts or group purchases).
Discount misuse, including reselling of eSIMs.
For any inquiries or concerns regarding these Terms, please contact support@firsty.app.