Product Manager UX & Support

• Enhance User Experience:
  Leverage product analytics to identify pain points and opportunities, ensuring users enjoy an effortless journey with Firsty.
• Support Automation:
  Build and implement scalable support systems that reduce manual intervention and enhance response efficiency.
• Feature Design:
  Work closely with the design and development teams to conceptualize and prioritize features that directly address user needs.
• Cross-functional Collaboration:
  Collaborate with engineering, customer support, and marketing teams to align product strategy with user expectations.
• ⁠User-Centric Problem Solving:
  Act as the primary advocate for Firsty users, ensuring feedback informs product updates and innovations.
• Analytics and Insights:
  Use tools like Google Analytics, Mixpanel, or similar to monitor user behavior, support trends, and product performance, translating data into actionable insights.
• Process Optimization:
  Continuously evaluate and refine workflows, ensuring efficiency and scalability in support operations and user experience delivery.

Requirements :

• 4+ years as a Product Manager or a similar role focusing on UX, support systems, or user experience analytics.
• Familiarity with tools for product analytics, support automation (e.g., Zendesk, Intercom), and collaboration with development teams.
• Proven experience using product analytics to inform decisions, improve user journeys, and shape feature roadmaps.
• Exceptional ability to identify issues and deliver impactful solutions in a fast-paced environment.
• Clear, concise, and empathetic communication with internal teams and external users.
• A proactive, flexible, and resourceful attitude that thrives in a dynamic, collaborative setting.

What We Offer:

• Competitive salary and benefits.
• The opportunity to help shape growth strategies for a cutting-edge tech product.
• A dynamic, innovative startup environment with global reach.
• Flexible working options, including remote work opportunities.

Founder’s associate

• Oversee and execute strategic projects that align with the founder’s vision and company goals.
• Conduct research and data analysis to support business strategy and inform decision-making.
• ⁠Handle day-to-day operations, ensuring efficiency and progress across teams.
• ⁠Assist with financial planning, budgeting, and tracking KPIs to measure company growth.
• ⁠Prepare presentations, reports, and materials for board meetings and investor pitches.
• Collaborate closely with product, marketing, and sales teams on cross-functional projects.
• ⁠Identify operational bottlenecks and implement process improvements.
• Maintain clear and consistent communication between all Firsty disciplines

Requirements :

• 2+ years of experience in a similar role, management consulting, or a startup environment.
• Strong analytical skills and experience with data analysis tools
• Excellent written and verbal communication skills, able to distill complex ideas.
• Highly organized with a knack for managing multiple projects and meeting deadlines.
• A self-starter attitude with a desire to learn and take ownership of impactful projects.
• Ability to thrive in a dynamic, fast-paced startup culture.

What We Offer:

• Competitive salary and benefits.
• The opportunity to help shape growth strategies for a cutting-edge tech product.
• A dynamic, innovative startup environment with global reach.
• Flexible working options, including remote work opportunities.

Data Engineer

• Design, build, and maintain robust data pipelines to gather, process, and analyze mobile data traffic at scale.
• Develop and optimize ETL processes to handle large volumes of real-time data efficiently.
• Collaborate with product and pricing teams to identify key data points and trends to inform pricing strategies.
• Conduct analysis on network usage patterns, customer behavior, and pricing effectiveness to help shape business decisions.
• Implement and optimize data models for scalability, accuracy, and performance.
• Ensure data accuracy and reliability through rigorous testing and validation.
• Monitor, troubleshoot, and enhance data pipeline performance to ensure timely access to critical insights.
• Create and maintain comprehensive documentation for data processes and workflows.
• Stay current with data engineering best practices and new technologies to ensure Firsty’s data infrastructure remains cutting-edge.

Requirements :

• 5+ years of experience as a Data Engineer, working with large-scale data sets in a production environment.
• Proficiency in SQL and experience with data modeling, ETL processes, and data warehousing.
• Experience with Google cloud data platform
• Strong background in Python or another programming language commonly used for data processing.
• Familiarity with data visualization tools (e.g., Tableau, Looker) and the ability to translate complex data findings into actionable insights.
• Experience with real-time data processing and streaming technologies (e.g., Apache Kafka, Spark) is a plus.
• Knowledge of telecom or mobile data traffic analysis is highly desirable.
• Strong analytical and problem-solving skills with a focus on delivering measurable impact.
• Excellent communication skills and the ability to work in a fast-paced, collaborative startup environment.

What We Offer:

• Competitive salary and benefits package
• The chance to make a meaningful impact on global connectivity and pricing strategies
• A dynamic and collaborative work environment in our Amsterdam office.
• Opportunity to shape the data strategy for a groundbreaking telecom product.

Performance Marketer

• Plan, develop and execute PPC campaigns across various platforms, including Google Ads, Apple Search Ads, and Facebook, focusing on app user acquisition.
• Scale user acquisition through paid search, social media, and affiliate marketing, optimizing for high-impact results.
• Design marketing strategies to boost app installs and enhance customer lifetime value (CLTV).
• Track performance and ensure accurate attribution across platforms using tools like Appsflyer, providing detailed campaign insights.
• Perform A/B testing for ad creatives, landing pages, and campaigns to improve key metrics such as CTR and CVR.
• Work closely with design and product teams to maintain consistency in messaging across ads and landing pages, optimizing the user experience
• Monitor PPC channels to identify trends, implement best practices, and stay informed of platform updates
• Manage budgets, ensuring campaigns deliver a high return on investment (ROI) and meet KPIs
• Provide comprehensive reports on campaign performance with actionable insights for continuous optimization.

Requirements :

• Minimum 3+ years of experience in performance marketing, focusing on PPC for apps
• Experience with Appsflyer or similar attribution tools
• Proficiency in Google Ads, Apple Search Ads, and other PPC platforms.
• Skilled in optimizing campaigns for app installs, in-app conversions, and user engagement
• Strong analytical skills with the ability to interpret data and make informed marketing decisions
• Ability to thrive in a fast-paced startup environment and adapt to changing business needs
• Excellent communication and project management skills

What We Offer:

• Competitive salary and benefits.
• The opportunity to help shape growth strategies for a cutting-edge tech product.
• A dynamic, innovative startup environment with global reach.
• Flexible working options, including remote work opportunities.

Commercial & Partnership Lead

• Develop and implement a robust commercial strategy to drive business growth and revenue.
• Identify, engage, and secure new leads within the travel and business sectors.
• Collaborate closely with cross-functional teams to ensure alignment between commercial initiatives and overall business goals.
• Build and maintain strong relationships with clients and partners.
• Represent Firsty at industry events to expand our network and visibility.

Requirements :

• A killer sales mindset with a track record of driving successful commercial outcomes.
• Ability to formulate and execute commercial strategies effectively.
• Experience in building commercial teams and strategy from the ground up.
• Use data to measure effectiveness and optimize strategies for continuous improvement.
• Background or well connected in the travel industry
• Excellent communication and negotiation skills.
• Living in the Netherlands and proficient in English.
• Proactive and adaptable in a dynamic startup environment.

What We Offer:

• Competitive salary and benefits.
• Opportunity to shape the commercial strategy for a groundbreaking product.
• Dynamic and collaborative work environment in the heart of Amsterdam.
• The chance to make a meaningful impact on global connectivity.

Commercial & Partnerships Manager

• Develop and implement a commercial strategy to drive growth and revenue in Asia.
• Build and execute a partnership strategy, securing key partnerships in the region.
• Collaborate with cross-functional teams to align initiatives with overall business goals.
• Use data to measure effectiveness and optimize strategies for continuous improvement.
• Build and maintain strong relationships with clients and partners.
• Represent Firsty at industry events to expand our network and visibility.

Requirements :

• Proven sales record and successful commercial outcomes.
• Experience in partnership management and strategy development.
• Background or well connected in the travel industry
• Excellent communication and negotiation skills.
• Based in Singapore; proficient in English.
• Proactive and adaptable in a dynamic startup environment.

What We Offer:

• Competitive salary and benefits.
• Opportunity to shape strategy for a groundbreaking product.
• Dynamic work environment in Amsterdam and Singapore.
• Make a meaningful impact on global connectivity.

Location: Amsterdam, Netherlands

About Firsty:
Firsty is here to revolutionize the international roaming industry and ultimately become the first telecom provider that consumers love.
Founded by two Adyen alumni who like to build products that focus on innovation and value for users. Backed by investors that bring significant industry expertise and a broad network. With offices in the heart of Amsterdam.

Role Overview:
Firsty is looking for a passionate and entrepreneurial Flutter Developer with a track record of building high-quality, user-friendly and scalable mobile applications.
As a Flutter developer at Firsty, you will have the opportunity to shape the future of our mobile application and contribute to the growth and success of our startup. You will also work closely with our design team to create intuitive, robust, and visually appealing applications during which the user experience is always put at the center.
We’re looking for someone that has the ambition to jointly disrupt the telecom industry and set a new standard in mobile app development!

Responsibilities

• Develop and maintain a highly scalable mobile application using Flutter, Swift, Kotlin
• Integrate multiple third party APIs
• Collaborate with our design team to ensure a seamless user experience and visually pleasing interfaces
• Participate in the entire application development lifecycle, from concept and design to testing, deployment, and maintenance
• Build and maintain strong relationships with clients and partners.
• Represent Firsty at industry events and conferences to expand our network and visibility
• Write clean, efficient, and maintainable code
• Troubleshoot and debug application issues to optimize performance and user satisfaction
• Build and lead a team of developers

Requirements:

• 5+ years of experience with mobile app development
• 4+ years of experience as a Flutter Developer with a strong portfolio of mobile applications
• Solid understanding of the full mobile development lifecycle, including design, development, testing, and deployment.
• Experience with integrating (RESTful) APIs and third-party integration.
• Familiarity with Firebase and building CI/CD pipelines
• Knowledge of iOS and Kotlin is a big plus
• Strong problem-solving skills and the ability to work effectively in a team environment
• Excellent communication skills and the ability to work in a dynamic startup environment

What We Offer:

• Competitive salary and benefits package.
• Opportunity to shape the commercial strategy for a groundbreaking product.
• Dynamic and collaborative work environment
• The chance to make a meaningful impact on global connectivity.

Location: Amsterdam, Netherlands
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About Firsty:
Firsty is a dynamic tech startup revolutionizing the travel world with an innovative approach to connectivity. Our mission? Provide travelers with reliable internet access, no matter where they are. Through our app, available at www.firsty.app, users can stay seamlessly connected anytime, anywhere.
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Become part of our team and help shape the future of travel by giving travelers the freedom to always be online. Join Firsty and be part of this exciting journey!

Role Overview
‍As a Sales Intern, you will play a crucial role in expanding our global impact in the field of internet connectivity. You will directly contribute to the growth of our innovative company.
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In this challenging role, you'll have the opportunity to unleash your creativity, build strong customer relationships, and develop your own sales strategies. You will be responsible for growing and maintaining relationships with partners, resellers, and companies, as well as helping to develop new markets and sales strategies.

Responsibilities

• Initiating first contacts and building long-term customer relationships.
• Initiating first contacts and building long-term customer relationships.
• Being involved in all stages of the sales funnel, from lead to deal.

• Actively maintaining existing customer relationships by regularly gathering and processing feedback.
• Identifying new opportunities to enhance customer engagement and satisfaction.

• Participating in brainstorming sessions to generate and share innovative ideas.
• Contributing to broader business development and growth strategies.
• Contributing to broader business development and growth strategies.

Who you are

• You are ambitious and passionate about technology and travel.
• You are creative and have strong communication skills, with a professional and approachable demeanor.
• You work independently and proactively, and are not afraid to make new contacts.
• Affinity with social media, sales, and customer-focused thinking is a plus.

What We Offer:

• An inspiring and innovative work environment where you can truly make an impact.
• The freedom to grow and contribute to a rapidly expanding startup.
• Flexible working hours and room for initiative.
• A unique opportunity to be part of a company shaping the future of travel.
• Free lunch and breakfast.
• Regular fun team activities.
• A competitive internship allowance.

Senior backend developer

• Design, develop, and maintain backend systems for our mobile application an API integrations.
• Define an architecture that can easily scale to support 1+ million users in the short term and scale indefinitely in the long run
• Collaborate with mobile app developers to ensure smooth data exchange and functionality
• Integrate multiple third party APIs
• Implement secure and efficient APIs, data storage, and communication protocols
• Optimize system performance and troubleshoot issues as they arise
• Develop new architecture
• Build up and lead a team of developers

Requirements :

• Proven experience as a Senior Backend Developer, proficiency in backend technologies, and a strong understanding of system architecture
• Proficiency in Node.js/Java
• Proficiency in database management and design
• Experience with setting up a solid Firebase structure and migrating from Firebase to custom backend
• Familiarity with mobile app development and mobile specific considerations
• Strong problem-solving skills and the ability to work effectively in a team environment
• Excellent communication skills and the ability to adapt in a dynamic startup setting Node JS or Java development to drive the success of our projects. Your responsibilities will include designing, developing, and maintaining robust backend systems. Collaboration with cross
• Functional teams and contributing to architectural decisions will be key aspects of this role.

What We Offer:

• Competitive salary and benefits.
• The opportunity to help shape growth strategies for a cutting-edge tech product.
• A dynamic, innovative startup environment with global reach.
• Flexible working options, including remote work opportunities.