Location: Amsterdam, Netherlands

About Firsty
Firsty is revolutionizing the international roaming industry and aims to become the first telecom provider that consumers love. Founded by two Adyen alumni focused on innovation and creating value for users, Firsty is backed by investors with deep industry expertise and an expansive network. Our offices in the heart of Amsterdam provide a vibrant, collaborative space for growth and creativity.
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Role Overview
Firsty is seeking a Product Manager UX & Support that will take the lead in ensuring that our users have the best possible experience when using the Firsty solution. This role is vital to our mission of creating seamless, user-centric products and services. You'll be at the crossroads of product development, customer experience, customer support and analytics, leveraging insights and automation to deliver exceptional user satisfaction. You'll have direct access to development resources to shape features, improve support processes, and implement cutting-edge solutions.
We’re looking for someone passionate about delivering outstanding experiences, skilled in product analytics, and driven by a desire to innovate in the telecom space.

Key Responsibilities:

Enhance User Experience:
Leverage product analytics to identify pain points and opportunities, ensuring users enjoy an effortless journey with Firsty.
Support Automation:
Build and implement scalable support systems that reduce manual intervention and enhance response efficiency.
Feature Design:
Work closely with the design and development teams to conceptualize and prioritize features that directly address user needs.
Cross-functional Collaboration:
Collaborate with engineering, customer support, and marketing teams to align product strategy with user expectations.
⁠User-Centric Problem Solving:
Act as the primary advocate for Firsty users, ensuring feedback informs product updates and innovations.
Analytics and Insights:
Use tools like Google Analytics, Mixpanel, or similar to monitor user behavior, support trends, and product performance, translating data into actionable insights.
Process Optimization:
Continuously evaluate and refine workflows, ensuring efficiency and scalability in support operations and user experience delivery.

Requirements :

4+ years as a Product Manager or a similar role focusing on UX, support systems, or user experience analytics.
Familiarity with tools for product analytics, support automation (e.g., Zendesk, Intercom), and collaboration with development teams.
Proven experience using product analytics to inform decisions, improve user journeys, and shape feature roadmaps.
Exceptional ability to identify issues and deliver impactful solutions in a fast-paced environment.
Clear, concise, and empathetic communication with internal teams and external users.
A proactive, flexible, and resourceful attitude that thrives in a dynamic, collaborative setting.

What We Offer:

Competitive salary and benefits.
The opportunity to help shape growth strategies for a cutting-edge tech product.
A dynamic, innovative startup environment with global reach.
Flexible working options, including remote work opportunities.

Above all, we value a proactive mindset and a culture fit over years of experience. Feel free to apply by sending an email to support@firsty.app.