Can I Transfer My Firsty eSIM to a New Device?
If you're switching to a new phone and wondering whether you can transfer your Firsty eSIM, here’s everything you need to know.
Can I Transfer My Firsty eSIM Between Devices?
🚫 Unfortunately, Firsty does not support eSIM transfers between devices. 🚫
Unlike physical SIM cards, which can be removed and inserted into a new phone, eSIMs are tied to the specific device in which they were first activated. This means that if you get a new phone, your existing Firsty eSIM cannot be moved or transferred.
What Should I Do If I Get a New Phone?
Since eSIM transfers are not possible, you will need to set up a new eSIM on your new device. Follow these steps:
Delete Your Firsty eSIM From Your Old Device
On iPhone:
Go to Settings > Cellular > Select your Firsty eSIM.
Tap Remove eSIM.
On Android:
Go to Settings > Network & Internet > SIM Manager.
Select your Firsty eSIM and tap Remove.
💡 Once deleted, your eSIM cannot be recovered. You will need to activate a new one on your new device.
Set Up a New eSIM on Your New Device
Since transfers aren’t supported, you will need to install a new Firsty eSIM on your new phone.
📲 Steps to Get a New Firsty eSIM:
1⃣ Download the Firsty App on your new device.
2⃣ Log in to your Firsty account.
3⃣ Select Activate eSIM and choose a plan (Firsty Free, Comfort+, or First Class).
4⃣ Follow the on-screen instructions to install your new eSIM.
What Happens to My Remaining Data or Credits?
If you still have remaining data or credits on your old Firsty eSIM, don’t worry! We can easily transfer your balance to your new account.
Here’s what you need to do:
📩 Contact Firsty Support and provide:
✔ Just log in on your new device
✔ Delete the eSIM from your old device
✔ Install the eSIM on your new device and you're good to go
💡 Our team will transfer your remaining data or credits to your new Firsty account quickly!
Frequently Asked Questions (FAQs)
Can I move my Firsty eSIM to another phone?
🚫 No, Firsty eSIMs cannot be transferred between devices. You must install a new eSIM on your new phone.
What happens if I delete my Firsty eSIM?
❌ Once deleted, your eSIM cannot be recovered. You will need to activate a new one via the Firsty App.
Will I lose my remaining data or credits?
🔄 No! Firsty allows you to transfer your remaining balance to your new account. Simply contact support, and we’ll move your credits for you.
What if I still have an active subscription?
💡 If you have an active Firsty plan, it won’t transfer automatically to your new device. Contact Firsty support, and we’ll ensure your subscription is moved to your new eSIM.
What should I do before switching phones?
✔ Contact Firsty Support if you have remaining data or credits.
✔ Delete your eSIM from your old phone once you’re ready to set up your new one.
✔ Download the Firsty App on your new phone and install a fresh eSIM.
What If I Need Help?
If you have any issues setting up your new eSIM, contact Firsty support. Our team is available 24/7 to assist you.
📞 Live Chat – Available in the Firsty App
📩 Email Support – Fast response from our team
🌎 Multi-Language Support – Speak with us in your preferred language
We understand that changing devices can be a hassle, but Firsty makes it easy to activate a new eSIM and stay connected—wherever you go! 🚀
